Terms of Service

Terms of Service

By using this website, you agree to our terms and conditions. Please review them carefully. Your use of this site constitutes acceptance of our policies.


Overview

This website is operated by G-CORE. Throughout the site, the terms “we”, “us” and “our” refer to G-CORE. G-CORE offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.




Pricing

Regular and Original prices are offering prices, which means that merchandise was offered at these prices. However, these items may not have sold at these prices; therefore, the savings shown may not be based on actual sales.

Sale: Applies to selected items only. If an entire category is included in a sale, terms like "All" or "Entire Stock" may or may not be used. Some items may be temporarily reduced for an event and then remain at a permanently lower price based on their sales performance.


Permanently Reduced Merchandise: Terms such as Original, Closeout, Clearance, Now, Permanent Markdown, or Just Reduced indicate items that have been permanently reduced and will not return to the original price. This could be due to inventory clearance or permanent price reductions based on sales performance. It's possible that some Original prices were not in effect during the past 90 days due to clearance activities or intermediate price reductions.


Limited to Stock on Hand, While Supplies Last: Offers indicated by terms such as Original, Now, Clearance, Closeout, or Special Purchase are limited to stock on hand and are available only while supplies last. Stock may be limited because items are being cleared from inventory and will not be re-ordered, or because there is a limited supply of an item offered as a special purchase. High order volumes online may exceed real-time inventory capabilities, resulting in order cancellations.


Everyday Value: Represents the everyday price of an item and is excluded from all sales, price reductions, and promotional savings. However, these items may be reduced as part of a clearance event.


Lowest Prices of the Season: Indicates the lowest prices during one of the four retail seasons—Spring, Summer, Fall, and Holiday/Winter. Prices may be reduced further during a season for clearance purposes.


If Purchased Separately: Used to indicate savings for items sold as a set compared to their regular individual prices. Actual savings may vary if those individual items are on sale.

Value Added Promo Codes: Occasionally, an additional discount is available through the use of a promo code. These offers generally have exclusions and are applied to specific merchandise described.


Disclaimer: Our company strives for accuracy but reserves the right to correct any errors in pricing or descriptions and to cancel or refuse any order based on an incorrect price or description. Such corrections may be made even after an order is accepted. It is important for customers to understand that the "sale" prices displayed on our website may not always represent a reduction from our usual retail prices.


General Conditions

We reserve the right to refuse service to anyone for any reason at any time.


You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Accuracy, Completeness and Timelines of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Modifications to the Service and Prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.


We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.


We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


For more detail, please review our Returns Policy.


Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.


You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.


Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).


We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Third Party Links

Certain content, products and services available via our Service may include materials from third-parties.


Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.


Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall G-CORE, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


Indemnification

You agree to indemnify, defend and hold harmless G-CORE, JACLAR® and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.



Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.


These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.


If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.


These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Switzerland.



Changes to Terms and Services

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Contact Information

All questions related to G-CORE’s products or a purchase can be sent to info@g-coresa.com. If you have an existing order, please include your order number in the email.


Shipping Policy

We ship EU wide! Find your local shipping options by country below!

Orders placed from Monday to Friday are dispatched the following working day at the latest, when goods are available in stock. 

Orders placed on weekends or Swiss Bank Holidays will be shipped the next business day.

Please allow additional time during holidays or peak periods.


EU

Standard Shipping for Italy and a dedicated express service for Europe

  • Estimated delivery: 4–6 business days
  • Cost: FREE
  • Tracked international express shipping.

UK/SWITZERLAND

Standard Shipping – dedicated express service

Estimated delivery: 7–9 business days

  • Cost: FREE
  • Tracked international express shipping.



Additional information

  • Tracking: You’ll receive a tracking link once your order ships.
  • Carriers: We partner with major carriers to ensure fast and reliable delivery.
  • PO Boxes: Currently not supported for Express Shipping.
  • Duties & Taxes: Displayed at checkout
  • International Delivery: Delivery times may vary slightly by location and customs processing times.


Pre-Order Terms and Conditions

By placing a pre-order with G-CORE, you agree to the following terms and conditions.

G-CORE may list items for pre-order under various scenarios, including, but not limited to, situations where an item is out of stock, a new item is awaiting stock arrival, or for future inventory replenishments of items currently in stock. When you place a pre-order, you will be charged when item is available and shipped. Your placing of a pre-order constitutes your express agreement to the charging of your provided payment method at such time. The estimated shipping date for pre-ordered items will be displayed on the product page and in your order confirmation e-mail.  Please note that this date is an estimate and is not a guaranteed date of delivery or receipt. The estimated delivery date that you receive in your confirmation email is subject to changes based on production, supplier availability, or other unforeseen circumstances. 

Once pre-order is submitted, no amendment is allowed.

In case of urgent issues, pls contact us at info@g-coresa.com


Cancellations and Refunds

G-CORE reserves the right to cancel all delayed pre-orders at any point in time (a “Discretionary Cancellation”). In the event of a cancelled pre-order, a full refund will be made by G-CORE to your original payment method. 


Shipping Delays and Refunds

G-CORE will make every effort to ship your available pre-order as soon as possible. This may result in multiple shipments.  

Should an item or items not be shipped within 14 days after the original estimated shipment date, you may request a cancellation of the affected item(s) for a refund to your original method of payment by contacting us @ info@g-coresa.com

G-CORE will provide updates via email as soon as possible regarding your pre-order status. If we are ultimately unable to fulfil your order, a full refund will be automatically processed.


Customer Responsibilities

When placing a pre-order, you will be required to provide information such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. It is the responsibility of the customer to ensure that the email provided during checkout is valid and checked regularly for communications regarding pre-order updates and potential delays (including email spam folders). G-CORE shall have no responsibility or liability for inaccurate information or information that later becomes undated and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your item being shipped by contacting us @ info@g-coresa.com


Changes to Pre-Order Terms  

G-CORE reserves the right to update or modify these Pre-Order Terms and Conditions at any time. Any changes will be posted on our Jaclar® website.


Limitation of Liability

G-CORE is not liable for any losses or damages resulting from delays in shipment. This includes, but is not limited to, any direct, indirect, incidental, or consequential damages.


Privacy Policy

This Privacy Policy was last updated on and is effective as of May 1st, 2026.

This Privacy Policy (the “Policy”) explains how G-CORE SA (the "Company”, "we", "us" or “our”) uses cookies and similar tracking technologies on this website and any related mobile applications (collectively, the “Site”) operated by the Company.


Overview

This Privacy Policy (the “Policy”) governs the collection and handling of personal information on this website and any related mobile applications (collectively, the “Site”), which is operated by G-CORE SA (the “Company”, "we", "us" or “our”).  

This Policy describes: 

  • The types of information we may collect or that you may provide when you register with, access, or use the Site.
  • Our practices for collecting, using, maintaining, processing, protecting, and disclosing that information.

This Policy applies only to information we collect on or through the Site. This Policy does not apply to information that we collect offline, or that you provide to or is collected by any third party, which may have their own privacy policies that we encourage you to read before providing your information on or through them (see “Third-Party Information Collection” below).

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. In using the Site, you agree to be bound by this Policy. If you do not accept the terms of this Policy, you may not access or use the Site and you should discontinue your use of it.

This Policy may change from time to time (see “Changes to Our Privacy Policy” below). Your continued use of the Site after we revise this Policy means you accept those changes, so please check this Policy periodically for updates.


How we collect information

We collect information from and about users of the Site in the following ways, each of which is addressed further below:

  • Directly from you when you provide it to us.
  • Automatically when you use the Site. 
  • Through information and tracking technologies.
  • From third parties.
  • Information You Provide Directly to Us  

When you download, register with, access, or use any aspect of the Site, we may ask you to provide the following types of information:

  • Information by which you may be personally identified (“personal information”), including but not limited to, your name, postal address, email address, and telephone number.
  • Payment information, including but not limited to, credit card information.

This information may be provided by you in the following ways: 

  • Filling in forms on the Site. This includes information that you may provide when registering with, accessing, or using any aspect of the Site, when requesting further services, and when reporting problems with the Site. 
  • Contacting us. This includes information you may provide when you correspond with us, including, but not limited to, email addresses and phone numbers.
  • Participating in surveys. This includes information you may provide when you respond to surveys that we might ask you to complete for research purposes.
  • Carrying out transactions. Details of transactions you carry out through the Site and of the fulfilment of your orders. You may be required to provide financial information before placing an order through the Site.
  • Searching within the Site. This includes information you may provide when you perform search queries on the Site.

If you provide information for publication or display (“Posted”) on public areas of the Site or websites you access through the Site (collectively “User Contributions”), then your User Contributions are Posted and transmitted to others at your own risk. Additionally, we cannot control the actions of third parties with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

  • Automatic Information Collection and Tracking   

When you download, register with, access, or use any aspect of the Site, the Site may use technology to automatically collect:

  • Usage Details. When you access and use the Site, we may automatically collect certain details of your access to and use of the Site, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the Site.
  • Device Information. We may collect information about your mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number.
  • Stored Information and Files. The Site may also access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.

For information about your choices with respect to the above matters, see “Your Choices About Our Collection, Use, and Disclosure of Your Information” below.

  • Information Collection and Tracking Technologies 

The technologies we use for automatic information collection may include:

  • Cookies. A cookie is a small file placed on your device. It may be possible to refuse to accept cookies by activating the appropriate setting on your device. However, if you select this setting, you may be unable to access certain parts of our Site. 
  • Web Beacons. The Site and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related Site statistics (for example, recording the popularity of certain Site content and verifying system and server integrity).

For more information about our use of cookies please see our Cookie Policy.

  • Third-Party Information Collection

Generally.  When you use the Site or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include: 

  • Advertisers, ad networks, and ad servers.
  • Analytics companies. Please see additional information below under “Our Use of Google Analytics”. 
  • Your mobile device manufacturer.
  • Your mobile service provider.
  • Credit reference and fraud prevention agencies.

These third parties may use tracking technologies to collect information about you when you use the Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content. 

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Payments Processing.  We may provide paid products and/or services within the Site. In that case, we use third-party services for payments processing (e.g., payment processors).  The Company itself will not store or collect your payment card details. That information is provided directly by you to our third-party payment processors whose use of your personal information for such purposes is governed by their privacy policy.  Payment processors are required by an industry self-governing body to adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.  

Other Sites.  Our Site may contain links to other sites and applications/apps that are not operated by us. If you click a third-party link, you will be directed to that third party’s site or app. We strongly advise you to review the applicable privacy policy of every site or app that you visit.  We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites, apps or services that are linked from our Site.

Our Use of Google Analytics

We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit or use the Site, what pages users visit when they do so, and what other sites user used prior to coming to the Site. For more information regarding how Google uses such information, please visit the following website: https://www.google.com/policies/privacy/partners

We use the information we get from Google Analytics to improve the Site. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is subject to and restricted by the Google Analytics Terms of Use https://marketingplatform.google.com/about/analytics/terms/us and the Google Privacy Policy https://policies.google.com/privacy. You can prevent Google Analytics from recognizing you on return visits to the Site by disabling cookies on your browser. For more information on disabling cookies on your browser, please see “Your Choices About Our Collection, Use, and Disclosure of Your Information” below or refer to our Cookie Policy.


How we use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:

  • Provide you with the Site and its contents, and any other information, products, or services that you request from us.
  • Fulfil orders, provide service information and to fulfil any other purpose for which you provide it.
  • Remember you and view activity on our Site. If you have allowed access to cookies (please see our Cookie Policy) our Site will automatically recognize you the next time you visit and may pre-populate fields to make ordering easier and to improve your experience by directing you to information on our Site that we think will be of interest to you. We also gather details of your visits to our Site, including details of pages viewed, accessed or visited, your use of features on the Site, and the length of your visit. We might also contact you to remind you about items in your shopping basket which you have not checked out.
  • Process returns and address complaints and inquiries. 
  • Communicate product offers, events and competitions. We will use contact details you have given us, along with any information you have given us about your gender or age, and information about your previous orders to send you information about our products, offers and events that we think will be of interest to you.
  • Update our records. We will periodically check that the personal information we store for the purpose of communicating with you is accurate. If you would like to update the personal information that we hold about you, please update your account information and preferences on our Site.
  • Legal purposes. We sometimes need to use personal information that we have gathered from you or third parties (such as law enforcement or credit reference agencies), or that you have provided to us, to comply with our legal obligations or for other legal reasons - for example to trace fraudulent transactions. We may also use your personal information where it is reasonable for us to do so and where there is no disadvantage to you.
  • Sales monitoring. We use your personal information to monitor our sales which enables us to continue to provide you with the products that you like
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections matters.
  • Notify you when updates for the Site are available, and of changes to any products or services we offer or provide though it.

In addition, the usage information we collect helps us to improve the Site and to deliver a better and more personalized experience by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize the Site according to your individual interests.
  • Speed up your searches.
  • Recognize you when you use the Site.
  • Understand and report browsing information. We will collect information, if available, about your operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
  • Optimize and test our system, including to curate, implement and test new systems or processes to provide a better user-experience and expand our digital offering.

We may also use your information to contact you about goods and services that may be of interest to you, including our own good and services or the goods and services of third parties. For more information, see “Your Choices About Our Collection, Use, and Disclosure of Your Information” below.

We may use the information we collect to display advertisements. Even though we do not disclose your personal information for these purposes, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.


Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual without restriction. 

In addition, we may disclose personal information that we collect or you provide:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business. This includes to service providers to make products and services available to you and to promote our products and services to you, such as our suppliers of IT and marketing services and courier companies for the delivery of the products which you have ordered from us, as well as prize providers when delivering a gift or prize to you
  • To third-party payment providers, when you choose to use their payment services.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about the Site’s users is among the assets transferred.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To third parties to assist us to enforce our rights arising from any contracts entered into between you and us and for billing and collection. These third parties may include credit reference, fraud prevention, and law enforcement agencies where it is necessary for us to do so to enforce a legal obligation or otherwise where it is reasonable for us to do so for fraud protection and credit risk reduction.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. 
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.


Your choices About Our Collection, Use and Disclosure of Your Information

This section describes mechanisms that we provide for you to control certain uses and disclosures of your information. 

  • Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies or block the use of other tracking technologies, some parts of the Site may then be inaccessible or not function properly.  Our Cookie Policy has additional information about our use of cookies and how you can control certain uses of them. 
  • Promotions.  You can opt-out of receiving promotional materials by logging into the Site and adjusting your user preferences in your account profile or by selecting “unsubscribe” in emails we send to you. 


Accessing and Correcting Your Personal Information

You can review and change your personal information by logging into the Site and visiting your account profile page.

You may also send us an email at info@g-coresa.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Site, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Site users. 

Children’s Privacy and Age Limitations for the Site

The Site is intended for use by persons aged 18 or older, and by your use of this Site you affirm that you are at least 18 years of age. We do not knowingly collect personal information from children under the age of 18. If we discover or are made aware that we have received personal information from an individual who indicates that he or she is, or whom we otherwise have reason to believe is, under the age of 18, we will delete such information from our systems. If you are a parent or legal guardian of a child under the age of 18 and believe that your child has disclosed personal information to us, we welcome you contacting us as provided below so that we can address such matter.  

From time to time there may be instances when we collect information through the Site about children under the age of 18 but we will only do this when such information is provided to us by that child’s parent or legal guardian. In all cases where we’ve collected information about a child under the age of 18, the parent or legal guardian may contact us as provided below to review and request deletion of such child's personal information as well as to prohibit the further use of such information by us. 


Changes of Our Privacy Policy

We may update this Policy from time to time. If we make material changes to how we treat our users’ personal information, we will post the most recent privacy policy on this page and prompt you to acknowledge that the Policy has changed or otherwise contact you to inform you about such changes.

The date that this Policy was last revised is identified at the top of the page.



Your UK- Switzerland and Eu Privacy Rights

Persons who are residents of any of the member countries of the European Union (“EU”), residents of the United Kingdom (the “UK”) or in Switzerland, or are other data subjects covered by either the EU’s General Data Protection Regulation, (EU) 2016/679 (the “EU GDPR”) or the United Kingdom GDPR (the “UK GDPR”, and collectively with the EU GDPR, the “GDPR”) have certain additional privacy rights under applicable law. The following provisions of this Privacy Policy provide an overview of these additional rights.

Legal Bases for Processing Personal Information

When processing your personal information, the Company may rely on one or more of the following legal bases (or other available legal grounds), depending on the circumstances:

  • Legitimate Interests. We may process your personal information where the Company has a legitimate interest in such processing for managing, operating or promoting our business, and that legitimate interest is not overridden by your interests, fundamental rights or freedoms.
  • Consent. We may process your personal information where the Company has obtained your consent to the processing.
  • Contractual Necessity. We may process your personal information where such processing is necessary in connection with any contract that the Company has with you.
  • Legal Requirements. We may process your personal information where such processing is required by applicable law.

Disclosures to Third Parties

Your personal information will not be disclosed to third parties except for where it is necessary for fulfilment of the Company’s obligations to you or where the Company is obliged or permitted to do so by law (including, without limitation, through the terms of any agreement the Company may have with you), or where the Company makes disclosures that are otherwise consistent with the uses described in this Policy.

The Company may also disclose any information (including personal information) relating to you to law enforcement authorities or any regulatory or government authority in response to any request including requests in connection with the investigation of any suspected illegal activities.

The Company reserves the right to transfer any personal information the Company has about you in the event the Company sells or transfers all or a portion of our business or assets, or merges with another organization. Should such a sale, transfer or merger occur, the Company will use reasonable efforts seeking to require that the transferee uses personal information you have provided to the Company in a manner that is consistent with this Policy.

We will not sell, resell or lease your personal information to any third parties but the Company may, if required for the purpose(s) for which your personal information was collected and processed, share it with the Company partners and/or service providers to enable them to provide their services to the Company or to you, as applicable. The foregoing are in addition to the other uses described elsewhere in this Policy.

Security of Personal Information of EU, CH and UK Residents

The Company has policies and technical and organizational measures in place which are intended to help safeguard and protect your personal information against unauthorized access, accidental loss, improper use and disclosure. However, you should be aware that information transmitted over the internet is not completely secure because of the nature of the internet and that systems and measures used to secure information are not flawless. For these reasons, although the Company will use reasonable efforts to protect your personal information, the Company does not warrant the security of personal information transmitted to the Company or stored by the Company, and personal information that is transmitted to the Company by you electronically is done at your own risk.

Retention of Personal Information of EU, CH and UK Residents

Our policy is to retain your personal information only for as long as is necessary to fulfil the purposes for which the Company collected such personal information, including for the purposes of satisfying any professional, legal, accounting or reporting requirements to which the Company is subject. To determine the appropriate retention period for personal information, the Company considers the scope, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of the personal information, the purposes for which the Company collected and processed your personal information and whether the Company can achieve those purposes through other means, and any applicable legal and professional requirements.

International Data Transfers

See Section “International Data Transfers and Use of Third Parties” below, of this Policy for information concerning international transfers of personal information.

Your Rights as an EU, CH or UK Resident

As a resident of the EU, CH or the UK you have a number of rights concerning your personal information that the Company holds and uses, including the following:

  • Right of Access. You have the right to be informed about what personal information the Company holds about you and to a copy of this personal information.
  • Right to Rectification. You have the right to have any inaccurate personal information which the Company holds about you updated or corrected.
  • Right to Erasure. In certain circumstances you may request that the Company delete the personal information that the Company holds about you.
  • Right to Complain. You have the right to lodge a complaint regarding the processing of your personal information to an applicable governmental or supervisory authority in your country.
  • Right to Withdraw Consent. Where processing of personal information is based on your consent, you have the right to withdraw such consent at any time.
  • Right to Object. Where the Company relies on our legitimate interests to process your personal information, you have the right to object to such use and the Company is required to discontinue such processing unless the Company can demonstrate an overriding legitimate interest in such processing.
  • Right to Restriction. You have the right to request that the Company stop using your personal information in certain circumstances including if you believe that the personal information the Company holds about you is inaccurate or that the Company’s use of your personal information is unlawful. If you validly exercise this right, the Company will store your personal information and will not carry out any other processing until the issue is resolved.

You may exercise any of the above requests in writing to us by one of the methods outlined below in Section “Contact Information”. You are also free at any time to request that we stop using your personal information for marketing purposes by writing to one of the methods outlined below in Section “Contact Information”.


International Dat Transfers and Use of Third Parties

Your personal information that is being collected by us may be transferred for further processing, access and storage to the United Kingdom as well as in the United States. When processed in the UK, your data will be subject to the laws of the UK and afforded protection under UK data protection law. The UK’s data protection standards are deemed to offer “adequate” protection under EU data protection law. When processed in the United States, your data will be subject to US federal and state law, as well as potential access by local law enforcement.

As further detailed in the Policy, we may from time to time use third parties for some of our data processing activities. Whenever we use third parties to process personal information on our behalf, including with international data transfers to or from such third parties, we use contractual and other means to ensure that your personal information is protected in accordance with applicable legal requirements.


Contact Information

To contact us about any of the matters addressed in this Policy, including to exercise any of your rights, to ask questions or to provide comments about this Policy and our privacy practices, you may contact us by email at info@g-coresa.com, or by regular mail at G-CORE SA, Via Pretorio 7 - 6900 Lugano (CH).




Marketing

G-CORE uses cookies and similar technologies to collect information about shopping carts that have been initiated but not completed (“abandoned carts”). When a cart is considered abandoned, G-CORE may use this information to send reminder messages through available marketing channels, including email and SMS, if you have previously consented to receive these communications. These messages may include reminders about your cart as well as other qualifying marketing messages related to G-CORE products, promotions, and offers.

You may opt out of these communications at any time. To stop receiving SMS messages, reply STOP to any SMS message you receive from G-CORE. To unsubscribe from marketing emails, click the unsubscribe link included at the bottom of our emails.


Cookie Policy

This Cookie Policy was last updated on and is effective as of May 1st 2026.

This Cookie Policy (the “Policy”) explains how G-CORE SA (the "Company”, "we", "us" or “our”) uses cookies and similar tracking technologies on this website and any related mobile applications (collectively, the “Site”) operated by the Company. 


What is a cookie and why do we use it?

A cookie is a small text file used by a website and stored on a user device (such as your computer, tablet or cell phone) to remember information about you and facilitate your use of the Site, improve the performance of the Site and your user experience, and/or increase the relevance of our offerings on the Site and on third party websites. Other similar website tracking technologies include web beacons, pixel tags and clear gifs and we may use these other technologies on our Site as well. All such tracking technologies are referred to in this Policy as a “cookie” and collectively as “cookies”.


What types of cookies do we use and how do we use them ?

The different types of cookies that we use are described below.

Type of Cookie; Description and Uses

1. Strictly Necessary Cookies

Strictly necessary cookies enable the Site to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as a request for services, setting your privacy preferences, or logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the Site will not work if cookies are blocked. These cookies do not store any personal information.

2.Performance / Statistical Cookies

Performance or statistical cookies allow us to count visits to the Site, the manner of access to the Site and activity on the Site, in each case so we can measure and improve its performance. The information that these cookies collect is aggregated and not personally identifiable to an individual user. If you do not allow these cookies we will not know when you have visited our Site.

3. Functional / Preference Cookies

Functional or preference cookies enable certain additional functionality for the Site. Such cookies may be used by us or by third parties whose services we have included on our Site. If you do not allow these cookies then some or all of these services may not function properly.

Among the cookies we use is Klaviyo’s Extended ID functionality, helps us recognize Site users by reading unique identifiers stored in the user's browser, which are used for tracking and user recognition purposes. When a user visits the Site again and a new cookie from Klaviyo is created, Extended ID uses the existing identifiers to link back to the user's previous identity and can be stored for up to one (1) year. If the Extended ID functionality can't find a match, it saves the new identifier for future reference, so the user can be recognized later.

4. Marketing Cookies

Marketing cookies may be set on our Site by third party advertisers with whom we work. These cookies are used to gather information about your areas of interests and to show you relevant ads or promotions from other sites. If you do not allow these cookies, you will receive fewer targeted promotions or ads.


How can you control the use of cookies ?

By default, only strictly necessary cookies are active. Strictly necessary cookies allow the Site to be accessible, and without them some parts of the Site will not work or will not work properly. They are essential for the basic functionalities of the Site to operate. Accordingly, strictly necessary cookies do not require your consent.

We obtain user consent for the use of performance/statistical, functional/preference and marketing cookies and such consent is prompted by a cookie banner or pop up when you first access the Site. You can also disable cookies at any time through your device settings.

If certain cookies are disabled, related parts of the Site may not work properly or have full functionality.


Relationship to Privacy Policy

Any personal information collected through our use of cookies on the Site is subject to the terms of our Privacy Policy, which may be accessed at the following link: Policy


Changes to our Cookie Policy

We may update this Policy from time to time. If we make material changes to how we treat your personal information under this Policy or our related Privacy Policy, we will post the most recent changes to this Policy on this page or to the Privacy Policy on our privacy policy page, as applicable, and prompt you to acknowledge such changes or otherwise contact you to inform you about such changes.

The date that this Policy was last revised is identified at the top of the page. 


Contact Information

To contact us about any of the matters addressed in this Policy, including to exercise any of your rights, to ask questions or to provide comments about this Policy and our privacy practices, you may contact us by email at info@g-coresa.com , or by regular mail at G-CORE SA, Via Pretorio 7 6900 Lugano (CH).


Returns Information

  • At G-CORE, we’ve made returns simple and stress free.
  • Eligible items can be returned within 14 days from delivery
    Start your return below. Returns requested outside this period or that don’t meet policy criteria will not be accepted.
  • To begin the return process, please contact us @ info@g-coresa.com
  • Customers are required to cover the return shipping cost. Duties, taxes, and VAT are not refunded on international returns. Original shipping costs are non refundable.


  • Processing Time: once your return is received at our warehouse, your refund will be issued within 14 business days depending on your bank’s processing times.
  • We do not provide exchanges for international orders at this time. Please note, items not received in accordance with our return policy are subject to rejection and will be automatically discarded.
  • Items must be in new condition — unworn, unwashed, and free of stains, pet hair, or scent.
  • Tags (and hygienic liners, if applicable) must be attached.
  • Please securely pack your returning items to prevent damage during transit and attach the shipping label provided in the package.
  • We cannot guarantee that returns sent with an alternative shipping label will be processed.


  • We do not recommend sending multiple return submissions in one package. When a return is submitted, it generates a label or QR code specifically for the items in that return and linked to the processing of your return.
  • Be sure to take note of your tracking number as we won’t be able to track this for you.
  • We strongly recommend checking your government's or local postal carrier's policies on shipping back to us.


Non-Returnable Items

  • We do not accept returns for: Final Sale items


Damaged or Incorrect Items

If your order arrives damaged or incorrect, we’ll make it right.

Please head over to our Contact page and fill out the form within 14 days of delivery. To help us review this quickly, please include clear photos of:

  • The item
  • The packaging
  • The shipping label or SKU

Our team will be in touch with next steps!

Please note: reports made after 14 days or without required images may not be approved. All resolutions provided for order-related issues are at the sole discretion of G-CORE.


Policy Reminders

  • Returns are accepted only through our Returns Form - this ensures tracking and timely processing.
  • Items sent outside of this process may be delayed
  • Original shipping costs are non refundable.
  • Duties and taxes on international orders are not eligible for credit.


Question or Assistance ?